Tenants Portal - Tenant Maintenance Request
Effortlessly manage maintenance needs within the tenant's portal, allowing tenants to seamlessly submit requests accompanied by photos and detailed information.
If you are already using the tenant's Portal simply email the team to at support@multiarray.com to activate this feature.
New to tenant's portal? It's included in your property management software subscription. Contact the team at support@multiarray.com to activate the tenant's portal and tenant maintenance request feature.
Configure Service Types you would like to allow tenants to report on:
Once this feature is turned on by contacting Multiarray support, you will need to go through your supplier service types and tick which ones can be used to lodge a maintenance request from the tenant.
To do this go to administration > set up tables > supplier service types > then tick the box under the column ‘tenant can report’ beside each supplier service type > then click save.
Once this is set up then when the tenants log in to the tenant corner portal they will see a new menu item in the main menu called ‘ Maintenance Request’.
On the TenantCorner Portal
Maintenance Request Menu
From the menu, click on the arrow and click on lodge request, based on the lease information it automatically fills email address and mobile.
Fill in the service type and notes based on what needs to be completed and you can add up to 3 images. Its asks for the images to be in landscape but will save the request if they are not but when attaching the images to the work order it will not email out any images that are not landscape with the work order.
It then sends an email to the property manager to inform them of the maintenance request, as well as enters the information as a call log for you in REM.
Once you open the call log you can then create a quote request or complete a work order.
When completing the work order, you are then able to email the supplier and tenant a copy of the work order with the images attached.
The call log shows the status of the work order changing once the supplier invoice is entered and paid.
The property manager will need to close the call request once the supplier invoice is paid by going back to call logs and opening the call log and clicking closed.
Once the call log is closed then when the tenant views the maintenance request history they will see that it is processed – see below
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